General
When should I Email vs. Call?
If you are having an issue that you want solved immediately you should call the NC State Help Desk at 919-515-HELP (4357), and a technician will arrive within 10 minutes to assist. If present, use the lectern telephone to speed dial the NC State Help Desk and bypass the phone tree for faster service. If the issue is not urgent, email us at [email protected] with the building name, room number, and a brief description of the problem that you’re reporting. The typical response time for an email during the semester is around 2 hours, and unless stated explicitly in the email we will not send a technician out immediately.
Can I tour one of ClassTech’s rooms?
Absolutely! If you would like to schedule a training session with one of our technicians, please send an email to [email protected] with the building name, room number, and your preferred availability. Please give us one week’s notice to schedule and confirm the training. If you have any specific questions or a particular device that you plan on using in classes, include those details in your email so we can prepare for the training and provide you with resources tailored to your needs.
Are student jobs currently available at ClassTech?
Our team has a student staff of 12-18 students, and we typically hire a few people each semester. If you would like to apply, please fill out this interest form. When we are actively hiring, we will look back through applications from the past six months for candidates that best fit our criteria. Please do not send emails to our department or individual staff members to inquire about hiring opportunities.
What if the batteries in the microphone die?
ClassTech uses a rechargeable battery solution for classrooms. Each classroom with a microphone will also have a recharge station located in the lectern drawer or on the lectern surface. Simply swap the microphone batteries with those in the charger, taking note of which direction the batteries are inserted in the charger. Our equipment is checked weekly; however, if you have problems, please call the NC State Help Desk at 919-515-HELP (4357) and we’ll send a technician to resolve the issue.
How do I display my laptop to the classroom projector and/or TV?
To change the display, in Windows 7 and later, hold the Windows key and press P to select ‘duplicate’ or ‘extend display.’ For a Mac, use Command + F1.
If you are having problems switching displays, please call 919-515-HELP (4357).
How do I set up or disable classroom recordings over Panopto?
While ClassTech supports the technology for capturing classroom recordings, NCSU DELTA Panopto is responsible for scheduling and publishing in Panopto. If you are looking to opt in or out of scheduled recordings, this knowledge article explains how to access the Classroom Capture with Panopto Portal at any point in the term. If you would like to create a one-time recording, take a look at our Panopto Record Now page to learn more about ad hoc recordings using our installed classroom lectern PC.
Do you provide assistance with Moodle?
No, if you need assistance with Moodle, please contact DELTA LearnTech.
There is a problem with the lights, desks, chairs, or HVAC, can you help?
Our team only supports the classroom AV Technology and the lectern containing that equipment. If you are experiencing issues with any of the above, please contact the NC State Facilities Classroom Hotline at (919) 515-2991 for assistance or visit their website for more information.
Are clocks, chalk, erasers, and dry erase markers provided in classrooms?
They are, but not by our team. Please reach out to your departmental liaison for purchasing supplies or check the NCSU Facilities Classrooms website for more information.
Lectern Computers
How do I access my files from a ClassTech room?
Files saved to your Unity account may be accessed through the B:drive or the My Documents folder on the desktop after you have logged in.
What if I can’t log in to the computer?
Call the Help Desk and report the problem. In most cases, this can be solved over the phone. Also note that there is a local account that can be used for guest users and when the campus network is down. If you would like the guest credentials for yourself or a visiting presenter, please reach out to us via the NC State Help Desk or by emailing [email protected].
What applications are on the computers in ClassTech rooms?
These computers have the same Windows-based (Active Directory) operating system as the Unity Labs. Standard software varies by departmental needs and group membership. Applications are accessed via the windows button or search bar at the bottom of the screen. Additional software is sometimes available upon request, send a ticket to [email protected] with the building name, room number, and requested software and one of our technicians will install the software if it is available.
MacOS Devices
No Audio/ Audio coming out of computer:
When personal devices are connected to our system, the audio output should automatically switch to the classroom speakers. MacOS devices have occasionally failed to switch audio outputs automatically. To verify your audio output on a MacOS device, follow the steps below:
- Go to “System Preferences”
- Click on “Sound,” or type it into the search bar.
- Go to “Output” and make sure Crestron 420 is selected.
If you are still having problems with laptop audio after checking these settings, please call 919-515-HELP (4357).
What should I do if my audio or video isn’t playing correctly once connected to the lectern?
If your device works as expected and stops upon connecting to the laptop HDMI or USB-C cable at the lectern, try disconnecting your personal device from the cable, restarting it, then connecting to the system again.
If you are still having problems, please call 919-515-HELP (4357).